Planet himalayas

Cancellation & Refund Policy

At Planethimalayas, we strive to make your trekking experience smooth and transparent. Please read our cancellation policies carefully:

1. Trek Cancellation by Participant

• Within 30 days prior to departure: Full refund of trek fees.
• Between 30 to 15 days prior to departure: 20% of trek fee will be retained; the remaining amount will be refunded.
• Less than 15 days prior to departure or no-show: No refund.

2. Trek Cancellation by Planethimalayas

In the unlikely event that Planethimalayas cancels a trek due to weather, natural disasters, political unrest, or any unforeseen circumstance, we will provide you with the option to join another trek of the same value or issue a full refund.

3. Refund Policy

Refund Method: All approved refunds are issued as vouchers tied to the specific participant's account and can be used for future treks. Direct cash or online refunds are not provided. In exceptional cases requiring an urgent cash refund, please write to us at planethimalayas@gmail.com.

4. Rescheduling & Changing Treks

• Rescheduling a trek to a different date is free of charge.
• Changing to a different trek must be requested at least 30 days prior to departure.
• If the selected trek is of higher price, the extra amount must be paid.
• If the selected trek is of lower price, the remaining amount will be refunded within 10 days after trek completion.
• Requests made within 15 days of departure are handled on a case-by-case basis.

5. Transport & Offloading Bag Add-on Cancellation

• Cancellation more than 72 hours prior to departure: Full refund.
• Cancellation within 72 hours or post that period: No refund possible.

Important Note: In case of emergencies or rescue operations, any transportation used during such processes will not be considered part of the Transport add-on, and trekkers must bear all costs incurred. It is strongly recommended to purchase proper trek insurance to claim such costs as per your insurance policy.

6. Cancellation Requests

All cancellations must be processed through email only. No other form of communication will be considered official. Our official email address: planethimalayas@gmail.com